Dudley Primary Care Trust

Three Villages Medical Practice is contracted to Dudley Primary Care Trust and details of primary medical services in the area may be obtained from them:
Dudley Primary Care Trust
St John’s House
Union Street
Dudley
DY2 8PG
Tel: 01384 366111

Freedom Of Information

The practice has a Freedom of Information leaflet available. Please ask at reception.

Complaints Procedure

It is our aim to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know.

Speak to whomever you feel most comfortable - your GP, practice nurse, our practice manager or our reception staff will be happy to help. If you prefer you may put your complaint in writing to the practice manager.

In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can write to the Complaints Manager at Dudley Primary Care Trust, St John's House, Union Street, Dudley, DY2 8PP or telephone 01384 366 111.

There is also the Patient Advice and Liaison Service based at Dudley PCT provides confidential advice and support, helping you to sort out any concerns you may have about the care we provide, guiding you through the different services available from the NHS.
They can be contacted on:

Freephone: 0800 073 0517
Fax: 01384 366110
Email: pals@dudley.nhs.uk
Or you can write to them at Dudley PCT, St John's House, Union Street, Dudley, DY2 8PP.

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure.
It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.

Your medical records can be used in ways that do not directly contribute to, or support the delivery of your care. These can be:

• To plan NHS services for the future
• To assist with the teaching and training of health care professionals
• To assist with health research
• For auditing of health records
• As part of the Quality and Outcomes Framework

Your records are confidential and are used in accordance with Data Protection rules. If you do not want your details passed onto any third party you have the right to ‘opt out’. Please speak to your GP if you wish to exercise this right.

Courtesy And Respect

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop such behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.