How do I...
Make An Appointment?

Telephone our appointments lines: 01384 444259/444260 to book an appointment. The appointment lines are open Monday to Friday 8.30am - 12 noon and 2.00 - 6.00pm.

• Urgent cases are seen on the day.
• If your condition is non-urgent you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don't need an appointment within two working days, you also have the option to book up to one week in advance if this is more convenient. We operate 10-minute appointments, and all surgeries are by appointment
only.  
• Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day.
• Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.
• Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.
• You can book to have a telephone consultation with a doctor. He or she will ring you at an agreed time on the telephone number you have given. Please contact reception to book a telephone consultation.
• If you or the person you are accompanying have any special needs, for example sight or hearing difficulties, please inform the receptionist.

How you can help us:

• Be on time for your appointment
• Tell us if you need to cancel
• Call for a home visit or urgent appointment before 11.00am

How do I...
Obtain A Home Visit?

Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend the practice. Please ring before 11.00am to arrange a visit and let us know if your condition is urgent. A Health Service Directive supports home visiting at a doctor's discretion ONLY. Transport problems are not accepted as justification for a home visit.    

How do I...
Request An Ambulance Requests?

If you have a new hospital appointment AND a medical condition requiring ambulance transport, please let the surgery know as soon as possible. Ambulance Control require at least 48 hours’ notice. Transport required for follow-up hospital appointments should be booked at the hospital when the follow-up appointment is made.

SICKNESS CERTIFICATES

An employee can self-certify for up to seven calendar days. If you are ill for more than seven calendar days, certificates are obtained as part of the consultation with your doctor. Any request from an employee/employer for a doctor's certificate covering fewer than eight calendar days will be a private certificate only, for which there will be a charge.

If you attend a hospital department and are told not to work, you must get a certificate from the officials there.