APPOINTMENTS

Telephone our appointments lines: 01384 444259/444260 to book an appointment. The appointment lines are open Monday to Friday 8.30am - 12 noon and 2.00 - 6.00pm.

• Urgent cases are seen on the day.
• If your condition is non-urgent you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don't need an appointment within two working days, you also have the option to book up to one week in advance if this is more convenient. We operate 10-minute appointments, and all surgeries are by appointment only.  
• Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day.
• Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.
• Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.
• You can book to have a telephone consultation with a doctor. He or she will ring you at an agreed time on the telephone number you have given. Please contact reception to book a telephone consultation.
• If you or the person you are accompanying have any special needs, for example sight or hearing difficulties, please inform the receptionist.

How you can help us:

• Be on time for your appointment
• Tell us if you need to cancel
• Call for a home visit or urgent appointment before 11.00am

GP CONSULTATION TIMES

GP consultations are held Monday, Tuesday, Wednesday, Friday 8.30am - 6.00pm;
Thursday 8.30am - 12 noon, 2.00 - 6.00pm.

Out Of Hours Service

Evenings, weekends and Bank Holidays: this service is only for urgent medical problems that cannot wait to be treated until surgery re-opens. If you are in need of this service you should call:
0845 145 1800
which will take you directly to the out-of-hours doctor service. You will be able to speak to an experienced and highly trained operator who will be able to deal with your problem. They will ask for the following details:

• Your name and contact details

• The name of the person you are calling about if it is not you

• The name of this person’s doctor

• The reason you are calling

Please have these details ready when you call.
The response to your call may involve advice being given over the telephone, a request for you to attend the Out-of-Hours Centre or occasionally, when the condition is considered sufficiently severe, the offer of a home visit.

ACCIDENT AND EMERGENCY

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999. Accident and emergency departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment.