GP CONSULTATION TIMES

The following consultation times are across both surgeries.

Out-Of-Hours Service

Evenings, weekends and Bank Holidays: this service is only for urgent medical problems that cannot wait to be treated until surgery re-opens. Dudley PCT is responsible for commissioning this service. If you are in need of this service you should call:
0845 145 1800
which will take you directly to the out-of-hours doctor service. You will be able to speak to an experienced and highly trained operator who will be able to deal with your problem. They will ask for the following details:

• Your name and contact details

• The name of the person you are calling about if it is not you

• The name of this person’s doctor

• The reason you are calling

Please have these details ready when you call.
The response to your call may involve advice being given over the telephone, a request for you to attend the Out-of-Hours Centre or occasionally, when the condition is considered sufficiently severe, the offer of a home visit.

OTHER SERVICE PROVIDERS

Many less serious conditions can be adequately dealt with by other providers. In such circumstances you might wish to consider:

NHS DIRECT

NHS Direct offers free expert health information and advice 24 hours a day on 0845 4647 or at their website www.nhsdirect.nhs.uk which also offers an enquiry service. For deaf people and those hard of hearing, a textphone service is available on 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation service.

NHS WALK-IN CENTRE

The nearest walk-in centre is Dudley Borough Walk-in Centre, Holly Hall Clinic, Stourbridge Road, Dudley DY1 2ER, telephone 0330 123 9225. The centre is open from 8.00 to 8.00pm, seven days a week and every day of the year. You can use these services when it is convenient but remain registered with our practice.

ASK YOUR PHARMACIST

Pharmacists are medicines experts and are able to give free health advice and treatment about common illnesses like colds and flu or sickness and diarrhoea. You do not need an appointment and you can speak to them in confidence.

ACCIDENT AND EMERGENCY

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999. Accident and emergency departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment.